Nova Room shop

Delivery

Last updated: 20 October 2026 (draft)

Where do you deliver?

Anywhere in the United Kingdom: England, Scotland, Wales and Northern Ireland. Checkout only accepts UK delivery addresses.

We don’t deliver outside the UK yet. That includes the Channel Islands and the Isle of Man.

How much is delivery?

Nothing. Delivery is free and already included in the £59 price.

When will it ship?

Nova Room is a pre-order from our Founders Batch of 50. We assemble and test each one ourselves, and dispatch it within 6 weeks of the day you order.

If we haven’t dispatched it within 6 weeks, we cancel your order and refund you in full, automatically. You don’t have to ask. You can also cancel any time before it ships for a full refund. See our returns page.

How is it sent?

We send it by [carrier, e.g. Royal Mail Tracked 48]. When it ships, we email you the tracking details so you can follow it to your door.

Once dispatched, delivery usually takes [number] working days.

What if my address is wrong?

You enter your delivery address at checkout, so please check it there. If you spot a mistake, email hello@getnovababy.com as soon as you can. We can change it any time before it ships.

It hasn’t arrived. What now?

First, check your tracking and ask your neighbours. If it still hasn’t turned up by the delivery date your tracking shows, email hello@getnovababy.com within 7 days of that date. Tell us the name and email address you ordered with.

We chase the carrier. If your parcel is lost, we send you a replacement or refund you in full.

It arrived damaged. What now?

Email hello@getnovababy.com within 7 days of delivery, with a photo of the damage (and of the packaging, if you can). Please keep the packaging until we’ve sorted it out. We send you a replacement or refund you in full.

Does the 7-day window limit my rights?

No. Telling us within 7 days helps us claim from the carrier and fix things fast. It doesn’t shorten your legal rights. Nova Room is our responsibility until it’s delivered to you, and if it arrives faulty or damaged you’re also protected by the Consumer Rights Act 2015. See what to do if it’s faulty.